Function description:

As an application engineer you will be working within the Customer Support team serving our MENOS customers worldwide.  
MENOS (Multimedia Exchange Network Over Satellite), a revolutionary IP based networking concept for the exchange of multimedia content over satellite, allows broadcasters to share video and audio material among scattered sites in a fully automated and cost efficient way.

Your key tasks will be:

• provide direct technical assistance (remotely) to our MENOS customers worldwide;
• identify, follow-up, resolve and document customer technical complaints with regular feedback to management and customer;
  • contribute to commercial roll-out projects such as installations, customer acceptance tests and training;
  • participate in service interventions such as system upgrades, configuration changes and preventive maintenance visits abroad;
  • interface with other departments on product enhancements or deficiencies, whilst acting as the customer’s liaison;
• issue technical bulletins, procedures and work methods in order to maintain and extend the Newtec knowledge base;
• assist in the validation, documentation and training of new products and software releases;
• in turn be part of our 24h support system (on-call), in collaboration with Newtec offices worldwide;
• actively participate in continuously improving our internal operations.

 We are recruiting for this job

• Master Degree in Engineering with at least 3 years of relevant experience in a technical support/system engineer;
• Practical knowledge / working experience in one of the following areas :
• Broadcasting and contribution of radio and TV content (DTH,DVB, DSNG, MPEG,…);
• Computer systems, network systems and broadband access (TCP/IP, VoIP, VPN, QoS,..);
• Satellite communication, ground stations, RF, link budgets, VSAT, …
• Ability to troubleshoot and debug broad and complex networks / systems solutions;
• Excellent communication and interpersonal skills, confident whilst dealing with customers.  Good commercial awareness;
• Eager to learn and interested in the world of telecommunications / broadcasters, especially multimedia exchange applications;
• Entrepreneurial attitude with a ‘can do’ mentalityExcellent team player
• Fluent in English and French
• Willing to travel frequently

Offer

You have the opportunity to be part of a multifunctional team, working in a cutting edge technology environment, contributing to the success of a leading satellite company.  Your salary package will be in line with your experience and potential.
If you are self motivated and are looking for a growth opportunity, then please don’t hesitate to contact Barbara Denys on 03/780.65.00 at Newtec Cy, Human Resources department, Laarstraat 5, 9100 Sint-Niklaas or e-mail your application letter and resume to hr@newtec.eu.