PURPOSE OF THE JOB

For our offices in Sint-Niklaas, Newtec is looking for an application engineer.
You will be working within the Customer Support team, serving our customers worldwide.

MAIN RESPONSIBILITIES

• Provide direct technical assistance (remotely) to our customers worldwide
• Identify, follow-up, resolve and document customer technical complaints with regular feedback to management and customer
• Contribute to commercial roll-out projects such as installations, acceptance tests and training
• Participate in service interventions such as system upgrades, configuration changes and preventive maintenance visits abroad
• Interface with other departments on product enhancements or deficiencies, whilst acting as the customer’s liaison
• Issue technical bulletins, procedures and work methods in order to maintain and extend the Newtec knowledge base
• Assist in the validation, documentation and training of new products and software releases
• In turn be part of our 24h support system (on-call), in collaboration with Newtec offices worldwide
• Actively participate in continuously improving our internal operations.

EXPECTED RESULTS

• Deliver the expected qualitative work within the project time frame

EXPERIENCE/EDUCATION REQUIRED

• Master Degree in Engineering with at least 3 years of relevant experience in a technical support/system engineer function
  
• Practical knowledge/working experience in one of the following areas:
  
• Broadcasting and contribution to radio and TV content (DTH,DVB, DSNG, MPEG,…)
  
• Computer systems, network systems and broadband access (TCP/IP, VoIP, VPN, QoS,..)
  
• Satellite communication, ground stations, RF, link budgets, VSAT, …
  
• Ability to troubleshoot and debug broad and complex networks/systems solutions
  
• Excellent communication and interpersonal skills, confident whilst dealing with customers.  Good commercial awareness.
  
• Eager to learn and interested in the world of telecommunications/broadcasters, especially multimedia exchange applications
  
• Entrepreneurial attitude with a ‘can do’ mentality
  
• Excellent team player
  
• Fluent in English and French
  
• Willing to travel frequently

WORK ENVIRONMENT

Newtec is a high tech company involved in the satellite communications, innovation and develops new technologies in the area of IP over satellite.
Newtec offers an advanced development environment to work in, develop technologically advanced projects and solutions, the whole within a young and dynamic working environment in which you will expand your knowledge and experience permanently.

ARE YOU INTERESTED?

Please e-mail your application letter and resume to jobs@newtec.eu