Care Plan Protects Your System

Care Plan offers a wider range of support services protecting your installed base. Compiled from a list of standardized service components in order to meet your requirements, it can be offered complementary to existing Care Packs.

Newtec Technical Support

Care Plan can extend your service window from standard business hours to 24/7/365 according to your actual business needs.
Newtec will respond and start the supportive actions in line with the agreed service level objectives.

Extended Hardware Warranty

Extended Hardware warranty caters for diagnostic support and implies there is no additional cost neither for repair nor for return shipment. On receipt of your defective unit at our designated repair center, Newtec will return the repaired unit in line with the agreed service level objectives. In case of anomalies Newtec will contact you to discuss further steps.

Extended Software Warranty – Software Updates

Software Updates provides access to the latest bug fixes and Software Update Release without any additional cost.
Software Update Releases are software releases which are intended to solve minor problems, typically bugs or security issues. These Software Update Releases guarantee product integrity and increased product reliability.

Software Evolution – Software Upgrades

Software Evolution services provides access to the latest platform upgrades without any additional cost.
Software Upgrades are software releases which are intended to provide major changes in the product and/or enable new features.

Configuration Assistance

Configuration Services help you to configure your network equipment in a timely and cost-efficient manner that guarantees excellent network operations.

Software Deployment Assistance

Newtec can assist you in upgrading your software guaranteeing maximal service continuity.

Information and pricing for Care Plan can be provided on request on care@newtec.eu.