Total Care Protects Your Solution
Newtec Total Care is our most comprehensive maintenance and support offering, providing the best of our service catalog in a cost effective package. Total Care encompasses Support Services, Maintenance Services as well as selected Managed Services.
Newtec Technical Support
Total Care offers an extensive range of service windows from standard business hours to 24/7/365 according to your actual business needs. Newtec uses a professional call center to route your call and ensure a qualified engineer starts working on your request well within agreed response time.
Total Care maintenance services comprise corrective and preventive maintenance and installation of software updates and upgrades. By default a secure internet connection is required but for higher service levels, you will benefit from an on-site intervention.
Configuration Services help you to configure your network equipment in a timely and cost-efficient manner that guarantees excellent network operations.
Service Level Management
Your dedicated SLA manager will author service performance reports and depending on your service level meet you in person to discuss our performance and potential improvements.
Information and Total Care pricing can be provided on request on firstname.lastname@example.org.