Support

At Newtec we are committed to delivering the highest level of service to our partners and customers.

The preferred way to get in touch with our Customer Support team is by using our online Service Desk, available at https://support.newtec.eu.

Once your ticket is created, Newtec ensures a smooth follow-up and may contact you for further details while providing you with regular status updates.

Register for an account
It is easy to register for a Service Desk account. Completing our account request form will give us all the details we need to get you started.
 
Diagnostic Report

It is strongly advised to attach a Diagnostic Report to each support request for a particular device in order to provide all required details. Have a look at the procedure if you don’t know how to create this report.

Hardware issues and RMA requests

If you encouter hardware issues, please read our repair section in order to find out how to proceed next.

Looking for a manual?

You can browse through all the available manuals on our documentation site. If you can’t find what you are looking for, contact us via our Service Desk.

Updating or upgrading your device?

A step-by-step procedure can be found on our documentation site. To obtain a software or license upgrade, please contact your Account Manager.
 

Interested in Newtec Professional Services?

Please have a look at our Services & Training section for the Newtec Services portfolio.