Newtec Enhances Global Customer Service with Addition of GVF Certification Program

Newtec Enhances Global Customer Service with Addition of GVF Certification Program

Press release Tuesday 4 September 2012

Newtec’s customer services have been expanded worldwide by integrating the Global VSAT Forum’s (GVF) VSAT Installation Certification Program into its training portfolio. Newtec will teach GVF’s online courses as part of its own product-specific classroom training.

“Taking advantage of the GVF training program is a natural progression in the maturation of the Newtec training program. On average trainees already give the Newtec courses a satisfaction rating of more than 90%. Integrating the GVF courses will complement our training, and bring the skill-level of all trainees to a solid understanding of the fundamentals of satcom. This means we can concentrate our training on Newtec’s solutions,” says Sander Boom, Vice President of Customer Services and Vice President of Production at Newtec. “Additionally, offering the GVF certification as a built-in part of Newtec curriculum is an added value that we’re sure all of our training customers will appreciate.”

David Hartshorn, Secretary General of GVF, adds “Newtec’s plan to integrate the GVF training courses into their training program is a perfect fit. Having students complete the online courses as prerequisites to classroom training will bring everyone up to the same level of satcom knowledge, thereby increasing the efficiency of the product-specific classroom training for all participants. Newtec’s commitment to the training program and decreasing uplink interference is just another example of their industry leadership.”

The training courses are designed, in conjunction with a Hands On Skills Test (HOST), to fully prepare installation technicians for the task of installing and commissioning fixed VSAT terminals. Trainees begin with course GVF510 and learn critical installation skills necessary to reduce uplink interference, including connector attachment, correct antenna assembly, pre-setting polarisation, quickly finding the satellite, and accurately pointing the VSAT antenna to minimise adjacent-satellite interference. Follow-on online courses cover the full range of satcom fundamentals knowledge and installation techniques that all VSAT installers need.

Both, the online courses and the HOSTS Test, required for trainees to complete all GVF Satellite Professional certifications, will be integrated into Newtec certification programs. For further information, please send an e-mail to

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About Newtec

Newtec is a global industry leader, shaping the future of satellite communications. Offering state-of-the-art products and scalable, integrated solutions for broadcast, broadband access and backbone and trunking applications, Newtec helps customers achieve greater efficiency, increase performance and expand market reach.

With its passionate commitment to R&D and its strong relationship with the European Space Agency (ESA), Newtec remains in the forefront of technological development, continuing the pioneering contributions that have led to industry standards including DVB, DVB-S2, DVB RCS and iSatTV Cenelec pr EN50478.

Newtec’s worldwide customer base includes the industry’s most prestigious broadcasters, satellite operators, telcos, systems houses and broadcasting unions. Established in 1985 and headquartered in Belgium, Newtec has regional offices as well as additional R&D centres located in Stamford, Conn. (U.S.), Singapore (Singapore), Beijing (China), Dubai (UAE), São Paulo (Brazil), Berlin (Germany) and France.

About GVF

GVF is the international association of the satellite communications industry. Supported by 200 companies based in more than 100 nations in every major region of the world, GVF promotes higher standards of service, greater levels of market access, improved regulatory conditions, and heightened awareness by the private and public sectors of the advantages afforded by state-of-the-art satellite-based fixed and mobile solutions.

About SatProf, Inc.

SatProf, Inc., was founded by Ralph Brooker and Peter Zilliox, both veterans of the satellite ground equipment and system engineering industry.  SatProf offers standard and custom technical e-learning material and engineering support for satellite installers, technicians, engineers, and managers.