Care Pack Protects Your Equipment
Newtec Care Pack support services package protects your Newtec equipment over a 3-year or 5-year period compared to the standard 1-year warranty period. It gives privileged access to the Newtec Technical Assistance Center (TAC) for expanded and extended protection on your equipment. Newtec offers three suitable Care Pack service levels: Basic, Enhanced and Premium. Learn more in our Care Pack leaflet.
Care Pack Basic
Care Pack Basic is a good choice for basic support of non-critical systems or full redundant systems giving you priority access to Newtec regional technical support centers during local business hours. Care Pack Basic covers hardware repair services at Newtec’s factory and maintenance software releases.
Care Pack Enhanced
Care Pack Enhanced is advised for optimising system performance and extending equipment lifecycle but also for supporting systems where technical support response and factory repair turnaround are critical. You will access Software Upgrades which entitle you to the latest features and functionality, increasing the value of your investment. To keep you informed about the availability of new software, Newtec sends out pro-active notifications and release notes on new released software versions. You will have access to our Self-Service Portal where you can get the answers you need quickly at anytime and anywhere.
Care Pack Premium*
With Care Pack Premium, you will benefit from our 24/7 emergency technical support which ensures critical request responses and incident resolution outside of business hours; and from our Advance Hardware Replacement service providing you with a replacement unit instead of waiting days for the equipment while it is repaired and shipped.
*Some restrictions may apply on Premium offering because of service delivery constraints. Contact your sales representative for more details.
How to order Care Pack
You can order Care Pack along with your Newtec equipment. The Care Pack ordering number is mentioned on each product leaflet. Payment for Care Pack is due at the beginning of the coverage period.
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